YOUR REPUTATION. YOUR SUCCESS.
BUILD
TRUST.
CREDIBILITY.
CONFIDENCE.
TRUST.
We help local businesses like yours generate 5-star reviews, manage feedback, and stand out online with ease.
WHAT IS REPUTATION MANAGEMENT AND WHY DOES IT MATTER?
Reputation management is the process of monitoring, improving, and maintaining your business's online reputation.
In today's digital world, customer reviews and ratings can make or break your business - let us help you stay in control.
HOW OUR REPUTATION MANAGEMENT SYSTEM WORKS
YOUR REPUTATION IS YOUR BUSINESS CARD
Why are reviews so important for my business?
97% of customers check reviews before making a purchase - your reputation matters!
Can better reviews really boost my revenue?
A 1-star increase can improve your revenue by up to 9%.
How does responding to reviews help my business?
Engaging with reviews can increase customer loyalty by as much as 70%.
WHY OUR REPUTATION MANAGEMENT STANDS OUT?
1. Automated Review Requests
Reach customers at the right moment to gather impactful feedback.
HOW WE DO THIS:
We use AI-powered tools to automatically send personalized review requests via email or SMS, making it easy for your customers to share their experiences.
Centralized Dashboards
Manage reviews from multiple platforms in one place.
HOW WE DO THIS:
Our simple-to-use dashboard consolidates reviews from Google and Facebook, so you never mis an opportunity to engage with your audience.
3. Tailored Responses
Build trust by replying to reviews with a personalized touch.
HOW WE DO THIS:
We provide pre-built response templates that can be customized to match your brand's tone, ensuring your customers feel valued and heard.
4. Proven Results
Boost ratings and drive growth with a strategic reputation plan.
HOW WE DO THIS:
We analyze your review data to identify strengths and weaknesses, then implement strategies to improve ratings and increase customer loyalty.
FREQUENTLY ASKED QUESTIONS
Get the answers you need to start growing your business today.
What is reputation management, and why does my business need it?
Reputation management is the process of monitoring, improving, and maintaining your business's online image. In today's world, customers rely on reviews and ratings to make decisions. A positive reputation builds trust, attracts new customers, and keeps existing ones loyal.
How can Crescent Media help me get more 5-star reviews?
We use automated tools to request reviews from satisfied customers via email and SMS at the right moment. This ensures you get consistent, genuine feedback while making the process effortless for your customers and your team.
What happens if I receive a negative review?
We help you address negative reviews professionally and constructively. Our platform notifies you immediately, and we provide templates and guidance to resolve issues, protect your reputation, and even turn unhappy customers into loyal advocate.
How long will it take to see results?
You'll start seeing improvements within the first 30 days. As more positive reviews are generated and your engagement increases, your overall ratings and customer trust will grow steadily.
Why should I choose Crescent Media over managing reviews on my own?
Managing reviews manually can be time consuming and overwhelming. Our automated tools save you time by consolidating all reviews into one dashboard, sending timely review requests, and helping you craft responses - all with expert support to ensure your reputation thrives.